Rich Communication Services (RCS)

RCS (Rich Communication Services) is a new Mobile Operator channel enabling a rich-media messaging experience where Enterprises and customers can easily interact.

Enterprises, with the right technology, will be able to build sophisticated chatbots and engage customers using a series of new interactive features – carousel menus, buttons, links – along with rich media (images, video, audio and location sharing).

What role can Operators play in this new ecosystem?

Our offering

Global Telco Consult (GTC) will help unpack the highly dynamic new field of business messaging that is Rich Communication Services (RCS) – not only in providing a technical overview but also in explaining the key players and dynamics in this ecosystem. We will then help you define your RCS business strategy (including market positioning, business synergies, business development approach and execution plan).

Once your strategy is in place, we will build a solid multi-year business case for implementing RCS. We provide transparent market data on available technology solutions and providers such as Messaging as a Platform (MaaP), RCS Application Server vendors, and chatbot tools. We will also support you throughout the process of vendor and solution selection (incl. plan, organise and manage RFP, RFI, RFQ) and during contract negotiations with technology providers.

Our services include:

A tailored project plan for the launch of your RCS service and our support in managing the project from end to end.

Defined customer and case-specific selection criteria for the selection of the MaaP and RCS Application Server.

Compliance of the selection process in line with your internal guidelines.

Training of your staff to ensure that the new technology is used optimally.

BENEFITS

Why partner with GTC

We are experts

Unique experience launching and managing multiple messaging platforms worldwide

We are neutral

A vendor or solution evaluation process undertaken by an external neutral entity

Market transparency

Market transparency from an independent consultancy with long-standing industry relationships

Extensive messaging knowledge

Deep understanding of messaging and CPaaS strategy, including RCS

Proven track record

Proven track record providing SMS monetisation services, such as firewall support

Let’s talk

How can we help?