Omni-channel

SMS is still an excellent foundation for Enterprise Messaging but one size does not fit all. Omni-channel strategies are essential to ensure Enterprises are working with the right combination of channels to reach their customers in a format they’ll engage with. That means Messaging Service Providers need technology that can enable an increasing range of messaging channels to keep up with Enterprises’ (and their customers’) expanding needs.

Our offering

Global Telco Consult (GTC) can help you buy, build and/or launch your Omni-channel offering – whether starting from scratch or enhancing your existing platform/s with new social and messaging channels.

With our wealth of experience in the messaging industry, we provide the following services to Messaging Service Providers:

Product portfolio analysis and go-to-market recommendations.

Strategic roadmapping that focuses on customer journeys.

Build or buy decision making and business case support.

Existing platform architecture analysis to identify key challenges such as billing modes, liability management, and channel feature variations.

Resource gap analysis and acquisition planning: talent, hardware, and software.

BENEFITS

Why partner with GTC

Extensive messaging knowledge

Deep understanding of messaging and CPaaS strategy

Market transparency

Market transparency from an independent consultancy with long-standing industry relationships

Proven track record

Proven track record in launching and managing messaging platforms worldwide

Support any technology

Extensive technology-agnostic expertise managing SMS platforms and SMS-Cs

Let’s talk

How can we help?