Omni-channel

SMS is still an excellent foundation for Enterprise Messaging but one size does not fit all. Omni-channel strategies are essential to ensure Enterprises are working with the right combination of channels to reach their customers in a format they’ll engage with. That means Messaging Service Providers need technology that can enable an increasing range of messaging channels to keep up with Enterprises’ (and their customers’) expanding needs.

Operators can choose to build Omni-channel capabilities into their messaging models too – both to satisfy their biggest Enterprise clients who connect directly and create self-service solutions to catch longtail opportunities with SMEs.

Our offering

Global Telco Consult (GTC) can help you buy, build and/or launch your Omni-channel offering – whether starting from scratch or enhancing your existing platform/s with new social and messaging channels. With our wealth of experience in the messaging industry, we provide the following services to Operators:

Product portfolio analysis and go-to-market recommendations.

Strategic roadmapping that focuses on customer journeys.

Build or buy decision making and business case support.

Existing platform architecture analysis to identify key challenges such as billing modes, liability management, and channel feature variations.

Resource gap analysis and acquisition planning: talent, hardware and software.

BENEFITS

Why partner with GTC

We are experts

Unique experience launching and managing multiple messaging platforms worldwide

We are neutral

A vendor or solution evaluation process undertaken by an external neutral entity

Market transparency

Market transparency from an independent consultancy with long-standing industry relationships

Extensive messaging knowledge

Deep understanding of messaging and CPaaS strategy, including RCS

Proven track record

Proven track record providing SMS monetisation services, such as firewall support

Let’s talk

How can we help?