Privacy Policy

At GTC your privacy is crucial to us. We take your privacy seriously and we endeavour our best efforts to make sure that your privacy is protected. At GTC, we follow all applicable laws when protecting your personal information, including the General Data Protection Regulation (GDPR) and we follow the following fundamental principles:

  • We only ask for personal information that is strictly necessary.
  • We do not share your personal information unless you consent to it, we need to comply with a legal requirement, or we need to protect our or third-parties rights.
  • We do not store your personal information on your servers, unless strictly necessary for the functioning of our website.
  • If we store any personal information, we will take all the necessary technical and organisational measures to protect your personal information.

1. What we process and for which purposes

We may process personal information that is provided by you or that was collected during the use of our services, such as our website.

When accessing our website, GTC may collect non-personal identifying information that web browsers and servers typically make available, such as the browser type, language preference, referring site, and date and time of each visitor request. GTC’s purpose in collecting non-personally-identifying information is to better understand how GTC’s visitors use our website and to improve our website accordingly.

GTC may also collect information relating to an identified or identifiable natural person, such as Internet Protocol (IP) addresses for users logged into the website and those users leaving comments on our blogs. When contacting us we may ask you to provide your first name, last name, email address, company name, mobile number, subject and message. We process this information only for the purpose of responding to your request. GTC will only disclose your personal information as described in this Privacy Policy, except that blog commenter IP addresses are public visible and disclosed to the blog administrators where the comment was left. 

We may also process your personal information to enhance the safety and security of our users and services, for customer support, for research and development, to send marketing and non-marketing communications to users or in connection with legal proceedings.

2. Legal basis for processing your personal information

We will only process your personal information if we have a lawful basis. The lawful basis for processing your personal information shall be according to Article 6 of the GDPR.

  • When the processing of your personal information is your consent, the lawful basis for processing shall be Art. 6 (1) (a) GDPR;
  • When the processing of your personal information is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract, the lawful basis for processing shall be Art. 6 (1) (b) GDPR;
  • When the processing of your personal information is necessary for compliance with a legal obligation to which we are subject, the lawful basis for processing shall be Art. 6 (1) (c) GDPR;
  • When the processing of your personal information is necessary in order to protect your vital interests or of another natural person, the lawful basis for processing shall be Art. 6 (1) (d) GDPR;
  • When the processing of your personal information is necessary for the performance of a task carried out in the public interest, the lawful basis for processing shall be Art. 6 (1) (e) GDPR;
  • When the processing of your personal information is necessary for the purposes of the legitimate interests pursued by us or by a third party, the lawful basis for processing shall be Art. 6 (1) (f) GDPR.

3. What we share

We do not sell, trade or otherwise commercialise your personal information to third parties. If in the course of our business we disclose, transfer or grant access to your personal information that shall be done on the basis of a legal permission. We may share your personal information to processors i.e. companies we engage to process data within a legally defined scope, Art. 28 GDPR, such as IT, sales, marketing, finance, consulting, customer service and HR. In this case we will remain responsible for protecting your personal information.

Your personal information will only be disclosed to GTC´s employees, contractors and affiliated organizations that (i) need to know that information in order to process it on GTC´s behalf or to provide services available at GTC´s website, and (ii) that have agreed not to disclose such personal information to third parties, without your consent. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using GTC´s website, you consent to the transfer of such information to them. GTC will take all the measures to guarantee that the information transferred to a third country will be protected in accordance with the applicable law(s). Other than to its employees, contractors and affiliated organisations, as described above, GTC discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when GTC believes in good faith that disclosure is reasonably necessary to protect the property or rights of GTC, third parties or the public at large.

4. Transfers to third countries

Your personal information will be processed within the European Union or the European Economic Area. If we exceptionally transfer your personal information to a third country we will guarantee the requirements of Art. 44 ff. GDPR, such as a third country with an adequacy decision; the execution of standard contractual clauses or based on your explicit consent, are met. In the case of providers located in the USA, we may transfer your personal information to the USA, where there is no adequate level of data protection as required by the GDPR. If you agree with the terms and conditions of this Privacy Policy, you also consent to the transfer of data to the USA (Art. 49 para. 1 lit. a) GDPR).

5. How we safeguard your information

We adopt appropriate technical and organisational measures when collecting, storing and processing your personal information to ensure the level of protection appropriate to the risk in accordance with Art. 32 GDPR, specially to protect against unauthorised access, alteration, disclosure or destruction of your personal information. The measures include, ensuring the confidentiality, integrity and availability of personal data.

6. How and for how long we store your information

We will store your data until it is no longer necessary to guarantee that you can access our website or to provide our services to you. Additional storage of personal information may occur if it is necessary according to applicable law, or other relevant regulations that we are subject to. You may at any time contact us, in the event you do not want us to process your personal information any longer.

7. What rights do I have?

You have the right to:

  1. Right of access: To request if and which information regarding the purpose of the processing, the categories of personal data concerned, the recipients of the data or the envisaged storage period (Art. 15 GDPR);
  2. Right to rectification and erasure: To request that incorrect or incomplete data is rectified or supplemented (Art. 16 GDPR); and, to request the erasure of data in certain cases under Art. 17 GDPR;
  3. Right to object: To object to the processing of data on the grounds of legitimate interests (Art. 21 (1) GDPR);
  4. Right to restriction of processing: To demand under certain circumstances the restriction of data where erasure is not possible or the erasure obligation is disputed (Art. 18 GDPR);
  5. Right to withdraw: To withdraw consent at any time with effect for the future (Art. 7 (3) GDPR);
  6. Right to data portability: To data portabilitye. you can receive your data which you provided to us, in a commonly used and machine-readable format (Art. 20 GDPR);
  7. Right to lodge a complaint with a supervisory authority: To lodge a complaint with the competent supervisory authority (Art. 77 GDPR) (Das Bayerische Landesamt für Datenschutzaufsicht).

8. Children’s privacy

We do not knowingly collect personal information from individuals who are under the minimum required ages specified herein. You must be at least 16 years old or the age of majority in your jurisdiction, whichever is greater, to use our services. Individuals under the applicable age may use our services only through a parent or legal guardian’s account and with their knowledge of the use of such services.

9. Choices and transparency

When accessing our website we may process your personal information in order to guarantee the availability of the website, as well as providing you with our services. You may prevent the processing of your personal information by preventing the storage of cookies also by third parties on your computer, by not allowing the tracking functionality of your browser, by deactivating the script code in your browser or by installing a script blocker in your browser.

  • Cookies
    We use cookies for certain services always based on a legal basis (Art. 6 GDPR). A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. GTC uses cookies to help GTC identify and track visitors, their usage of GTC website, and their website access preferences. GTC visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using GTC’s website, with the drawback that certain features of GTC’s websites may not function properly without the aid of cookies.
    • Required cookies. Are cookies that are necessary so that you can navigate through our website and use its essential functions.
    • Session cookies. Are cookies which are only stored on your computer for the duration of your website session. They simply contain a transaction ID. For certain services, we use persistent cookies, which are stored on your computer for future sessions. In this case, we notify you about the cookie’s storage period. You can set your browser to prevent these cookies being stored or to delete the cookies at the end of your website session. However, please remember that in this case you may not have access to the full range of functions offered by our website.
    • Performance and functionality cookies. Are cookies that are used to supplement our website functionality (e.g. cookies that support videos on our website). You can opt-in to the processing of these cookies when accessing our website. You can set your browser to prevent these cookies being stored or to delete the cookies at the end of your website session. However, please remember that in this case you may not have access to the full range of functions offered by our website.
    • Analytics and customization. Are cookies that can track and analyze how you use our website, to help us provide a better experience to you. You can opt-in to the processing of these cookies when accessing our website. You can set your browser to prevent these cookies being stored or to delete the cookies at the end of your website session. However, please remember that in this case you may not have access to the full range of functions offered by our website.
    • Advertising. Are cookies that can be first or third-party cookies. These are used for the purpose of advertising relevant content to you based on your preferences. You can opt-in to the processing of these cookies when accessing our website. You can set your browser to prevent these cookies being stored or to delete the cookies at the end of your website session. However, please remember that in this case you may not have access to the full range of functions offered by our website.
    • Third-party cookies. Third-party cookies are any cookies created by a domain other than our own that may be deployed on our website. On our website we have integrated third-party services that provide their services on their own responsibility. When visiting our website, data is collected using cookies or similar technologies and transmitted to respective third-party. To what extent, for what purposes and on the basis of which legal basis further processing takes place, please refer to the data protection information of the third party.
  • Contact Form.

When contacting GTC through the contact form on our website, all information provided by you will be sent to an email address from GTC. The contact form is the way you contact us to learn more about our services or to contact us regarding any questions you may have. The legal basis for processing of personal data is the legitimate interest for the purpose of establishing contact with you and/or responding to your questions/requests, Art. 6 (1) (f) GDPR. The personal information required is your first name, last name, email address, company name, mobile number, and subject. You may provide other information to us in the message text, such as the company you work for and your job position. Your personal information will be stored as long as necessary for fulfilling the purpose or as required by law. You have the right to withdraw your consent at any time. The withdrawal of your consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the withdrawal.

  • Hosting

The hosting services of the website are provided by Checkdomain GmbH, a Dogado Group Company, Große Burgstraße 27/29, 23552, Lübeck. The hosting provides services such as infrastructure and platform services, storage space and database services, security services and technical maintenance services, which we use in order to provide our online services. The legal basis for processing of personal data is the legitimate interest in providing our online services,  Art. 6 (1) lit f. GDPR. We will not transfer your personal information to third-countries outside of the European Union or the EEA.Your personal information will be stored only for the period necessary to provide you access and use of the functionality of our website.

  • Newsletter

We may send some communications related to services that we already provided to you or that you showed interest in, via email. The purpose of collecting your email is to send the newsletter. The legal basis for the processing of your personal information is your registration for the newsletter, considering that you have given us your consent to send you such newsletters (Art 6. (1) (a) GDPR). Your personal information will be stored as long as necessary for fulfilling the purpose, which means that your email will be stored as long your subscription to the newsletter is active. We will not transfer your personal information to third-countries outside of the European Union or the EEA. In case we use any providers to manage our newsletters you will be prior informed to it, as well as we will ask for your consent for using this provider. We will in this event have a data processing agreement with this provider, Art. 28 GDPR.  Your information will be stored for the period you have given us your consent to send you the newsletter. You may object to the newsletter (Art. 21 GDPR) as well as withdraw your consent at any time, by informing us through email, or contact form on our website. The withdrawal of your consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the withdrawal.

  • Contact via Email

You can contact us via the email address provided on our website. In this case the personal data you provide will be processed by us (first name, last name, email address, company name, mobile number, subject and message.). We will only process your personal information in order to provide you with the information requested. The legal basis for processing of data is the necessary legitimate interest in continuing with the conversation (Art. 6 (1) (f) GDPR). If the purpose of the email contact is related to a contract, the additional legal basis for processing is Art. 6 (1) (b) GDPR.  Your personal information will be stored as long as necessary for fulfilling the purpose, which means when the conversation or information that you required by email has been concluded. We will not transfer your personal information to third-countries outside of the European Union or the EEA. In case we use any providers to manage our newsletters you will be prior informed to it, as well as we will ask for your consent for using this provider. We will in this event have a data processing agreement with this provider, Art. 28 GDPR.  Your personal data will only be stored for the period necessary to provide you with the information or services required.

  • Blog

When accessing our blog we may process your personal information in order to guarantee the availability of the blog, as well as providing you with our services. You may also like an article or whitepaper from our blog. You may prevent the processing of your personal information by preventing the storage of cookies also by third parties on your computer, by not allowing the tracking functionality of your browser, by deactivating the script code in your browser or by installing a script blocker in your browser. The legal basis for processing of personal data is the legitimate interest for the purpose of establishing contact with you, Art. 6 (1) (f) GDPR. We will not transfer your personal information to third-countries outside of the European Union or the EEA. Your personal data will be stored for the time necessary to provide you access to the blog or, in case you have liked the article, whilst the article is on our website.

  • Hubspot

We use Hubspot, a full platform of marketing, sales, customer service, and CRM software  provided by HubSpot Inc., 2nd Floor, 25 First Street, Cambridge, MA 02141, USA. We use Hubspot for marketing purposes, such as email marketing, social media publishing and reporting, landing pages and contact forms. Hubspot sets a cookie on your computer, allowing your personal information to be evaluated, based on your activity, device and browser information (IP address and operating system) and data on the advertisements and advertising partners displayed. Hubspot transfers your personal information to other recipients that may be outside of the EU or EEA. To ensure appropriate guarantees for the protection of your personal data, the data transfer and processing by Hubspot is based on appropriate safeguards pursuant to Art. 44 et seq. of the GDPR, in particular with the execution of standard contractual clauses (Art. 46 (2) (c) GDPR). Your personal information may be transferred to third countries that do not have an adequate level of protection, such as the USA. In this case, you also consent to the transfer of data to the USA (Art. 49 para. 1 lit. a) GDPR). The legal basis for processing of personal data is the user given consent in accordance with Art. 6 (1) (a) GDPR. Your personal information will be stored as long as necessary for fulfilling the purpose or as required by law. You have the right to withdraw your consent at any time. The withdrawal of your consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the withdrawal. Further information on the processing of your personal data by Hubspot can be found at: HubSpot Privacy Policy.

  • Google Analytics

We use Google Analytics, a web analytics service offered by Google that tracks and reports website traffic provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google analytics analyses including, but not limited to, the location of the visitors, the visitors activities, the time spent on the website and monitoring the success of marketing campaigns. We use Google Analytics to evaluate the effectiveness of our marketing campaigns and our online presence. Your personal data may be sent to the USA or other third countries outside of the EU or EEA. To ensure appropriate guarantees for the protection of your personal data, the data transfer and processing by Google Analytics is based on appropriate safeguards pursuant to Art. 44 et seq. of the GDPR, in particular with the execution of standard contractual clauses (Art. 46 (2) (c) GDPR). Your personal information may be transferred to third countries that do not have an adequate level of protection, such as the USA. In this case, you also consent to the transfer of data to the USA (Art. 49 para. 1 lit. a) GDPR).The legal basis for processing of personal data is the user given consent in accordance with Art. 6 (1) (a) GDPR. Your personal information will be stored as long as necessary for fulfilling the purpose or as required by law. You have the right to withdraw your consent at any time. The withdrawal of your consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the withdrawal. You can learn more about Google Analytics Privacy Policy here: Google Analytics Privacy Policy

  • Respond.io

Respond.io is a platform that enables messages from any channel to be responded from one centralized dashboard provided by Rocketbot Limited Room 702, 7/F., Fu Fai Commercial Centre, 27 Hillier Street, Sheung Wan, Hong Kong, China. We use Respond.io in order to communicate with our clients and potential business partners. The legal basis for processing of personal data is the legitimate interest for the purpose of establishing contact with you, Art. 6 (1) (f) GDPR.  When using Respond.io you may choose from different communication platforms: Messenger, Viber, Whatsapp, Telegram, Line or Email. You will find how each platform may process your personal information in their respective privacy policies. While using these providers, your personal information may be transferred to third countries that do not have an adequate level of protection, such as the USA and China. In this case, you also consent to the transfer of data to the USA (Art. 49 para. 1 lit. a) GDPR). Your personal information will only be stored for the period necessary to establish contact and provide services to you. For more information about respond.io privacy policy, access: Respond.io | Privacy Policy & GDPR.

  • Vimeo

We use Vimeo provided by Vimeo, Inc., 555 West 18th Street, New York, New York 10011, USA, which is a provider of video hosting, sharing, and services platform provider. We use Vimeo for the purposes of displaying videos on our website. The legal basis for processing of personal data is the legitimate interest, Art. 6 (1) (f) GDPR. Your personal data may be sent to the USA or other third countries outside of the EU or EEA. To ensure appropriate guarantees for the protection of your personal data, the data transfer and processing by Google Analytics is based on appropriate safeguards pursuant to Art. 44 et seq. of the GDPR, in particular with the execution of standard contractual clauses (Art. 46 (2) (c) GDPR). Your personal information may be transferred to third countries that do not have an adequate level of protection, such as the USA. In this case, you also consent to the transfer of data to the USA (Art. 49 para. 1 lit. a) GDPR). Your personal information will be stored only for the period necessary to show you this functionality on our website. For more information, access: Privacy Policy on Vimeo.

  • Elementor for WordPress

Elementor is a drag and drop page builder which allows us to customize our website. Elementor is a free software released under the GPLv3 license. We use Elementor to design our website. The legal basis for processing of personal data is the legitimate interest, Art. 6 (1) (f) GDPR.  Your personal data may be sent to the USA or other third countries outside of the EU or EEA. To ensure appropriate guarantees for the protection of your personal data, the data transfer and processing by Google Analytics is based on appropriate safeguards pursuant to Art. 44 et seq. of the GDPR, in particular with the execution of standard contractual clauses (Art. 46 (2) (c) GDPR). Your personal information will be stored only for the period necessary to show you this functionality on our website.  For more information, access: Privacy Policy | Elementor.com

10. Language

In case of different versions of language on the website, the English version shall prevail.

11. Privacy Policy Changes

Although most changes are likely to be minor, GTC may change its Privacy Policy from time to time, and at its sole discretion. GTC encourages visitors to frequently check our Privacy Policy. In case of change of our Privacy Policy, you will be informed at the first time when accessing our website.

12. Contacting us

If you have any questions regarding how we process and use your personal information or regarding our privacy policy, you can contact us at any time:

Global Telco Consult GmbH
Aribostr. 15
82166 Gräfelfing
Germany
Phone +49 89 78068010
E-mail: legal@globaltelcoconsult.com