While businesses continue to use traditional methods like voice, SMS and now RCS, customers seek out new ways to contact their preferred businesses via WhatsApp, Facebook and other platforms.
That’s why keeping messaging simple for consumers can often mean greater complexity for Enterprise Messaging.
Find the right technology to bring it to life
Revise your A2P Enterprise business strategy
Support your A2P business as it evolves
Share insights into relevant A2P or B2C communication channels such as SMS, OTT Messenger Apps, Push Messages and email.
Provide an easy-to-understand comparison of key OTT Messenger App restrictions, features, and costs to simplify decision-making for your channel strategy (WhatsApp Business, Viber, Telegram, Facebook Messenger, Apple Business Chat (ABC) and others).
Supply you with important information on market transparency regarding technology solutions and providers like SaaS solutions, APIs, Omni-channel tools and CPaaS providers.
Present the relevance of available channels by considering the geography, culture and target groups of your operations.
Elaborating your business case based on validated market parameters.
Applying market intelligence to refine product and market strategy.
Building a project plan to launch new services and how to manage them when live.
Developing customer and case-specific solution selection criteria to meet your Enterprise’s requirements.
Planning, organising and managing RFP, RFI, and RFQ processes.
Creating multi-criteria evaluation models.
Running a shortlist or selection workshop.
Supporting contract negotiations with technology providers.
Ensuring compliance of the selection process with internal guidelines.
Supporting the complete implementation and launch of your new service.
Training of internal resources such as the sales, helpdesk and marketing departments.