Rich Communication Services (RCS)

RCS (Rich Communication Services) is a new mobile operator channel enabling a rich-media messaging experience where enterprises and customers can easily interact.

Enterprises, with the right technology, will be able to build sophisticated chatbots and engage customers using a series of new interactive features – carousel menus, buttons, links – along with rich media (images, video, audio and location sharing).

What role can Messaging Service Providers play in this new ecosystem?

Our offering

Global Telco Consult (GTC) will help unpack the highly dynamic new field of business messaging that is Rich Communication Services (RCS) – not only in providing a technical overview but also in explaining the key players and dynamics in this ecosystem. We will then help you define your RCS business strategy (including market positioning, business synergies, business development approach and execution plan).

Once your strategy is in place, we will build a solid multi-year business case for implementing RCS. We provide transparent market data on available technology solutions and providers such as Messaging as a Platform (MaaP), RCS Application Server vendors, and chatbot tools. We will also support you throughout the process of vendor and solution selection (incl. plan, organise and manage RFP, RFI, RFQ) and during contract negotiations with technology providers.

Our services include:

BENEFITS

Why partner with GTC

Extensive messaging knowledge

Deep understanding of messaging and CPaaS strategy

Market transparency

Market transparency from an independent consultancy with long-standing industry relationships

Proven track record

Proven track record in launching and managing messaging platforms worldwide

Support any technology

Extensive technology-agnostic expertise managing SMS platforms and SMS-Cs

Let’s talk

How can we help?