Technical SMS Service Manager

Technical SMS Service Manager (LATAM, EMEA)

GTC is an independent consulting firm with wide expertise in A2P business messaging. We provide tailor-made messaging strategies, helping Telcos and Enterprises to productise, launch, monetise, and run Omni-channel messaging products, including RCS, Viber, WhatsApp, OTT, and SMS both for the wholesale and retail industry. We are growing as a company and are currently looking for a Technical SMS Service Manager to join our team.

As Technical SMS Service Manager at GTC, you will be responsible for the service experience of GTC’s customers and their business partners. The goal of GTC’s Managed Service offering is to provide value to our customers through excellent service performance in daily operational tasks.

Specifically, we are looking for a new colleague who:

  • Has gained experience in the messaging industry for many years and is deeply familiar with:
    • All processes needed for running an SMS business E2E
    • MNO infrastructure including firewalls
    • The SMPP, SS7, REST and ENUM protocols
    • SMS feature configuration
    • MNP and HLR lookup services
    • OTT channels
    • IR.21 data
  • Has an excellent commercial understanding of the messaging industry.
  • Has strong analytical and logical thinking with an eye for detail.
  • Can independently analyse and enjoys presenting complex data to customers.
  • Advanced knowledge of Excel, PowerPoint, and Word is a given.
  • Self-sufficient, structured, success-oriented and collaborative.
  • A basic understanding of SQL and Linux can be useful.
  • Has a likable personality, is flexible and able to travel.
  • Loves communicating with others and is fluent in English, another European language is a plus.
  • Life-long learner, with a high willingness towards acquiring new skills.

You will join the best team! GTC is a fast-growing, fun place to contribute, fully supporting remote work from home using state-of-the-art communication tools. Our team is distributed across 15 different cities and 12 countries.

Join our growing global team and accelerate your career with us.

Apply here

Accepted file types: pdf, doc, docx, txt, rtf, Max. file size: 64 MB.
Accepted file types: pdf, doc, docx, txt, rtf, Max. file size: 64 MB.

GTC's benefits

We have the most prominent telco players as customers

We are highly profitable

Anti-harassment (non-discrimination) policy in place

Possibility of shaping the future of an uprising company

Be part of a highly international team (15 nationalities)

Flat hierarchy

Possibility to work remotely and flexible working hours

Professional development and unique learning opportunities

Everybody is different and we embrace diversity

We don't have any competitors due to niche offering

We believe that we should work to live and not live to work (work-life-balance)

We have a family-friendly environment

We’ve built our business on a commitment to diversity and inclusion. We believe it’s important to foster an environment that values and respects each individual’s strengths, perspectives, and ideas. Doing so not only drives innovation; it also ensures that we can create superior experiences for our customers, partners, and employees worldwide. We value the diversity of our team regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, or marital status, and we do not tolerate any form of discrimination.

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