Trusted by 30+ telco brands worldwide
Solving the A2P Expertise and Resource Challenge
The A2P messaging business is dynamic, demanding, and highly reliant on specific operational expertise—a skill that is difficult to hire, train, and retain. When crucial staff depart, or when internal teams are bogged down in day-to-day tasks, innovation stalls and the business plan is put at risk.
GTC's Managed Services
You gain instant access to a resourceful team of experts with long industry experience, wide-spread working hours, and diverse technical backgrounds. We handle all technical and operational aspects, ensuring continuity, platform optimization, and rapid adaptation to market trends.
Access to Expert Capacity
Our Managed Service provides hands-on assistance for months or even years, covering single specific tasks or managing entire operational functions as required. We operate across several timezones and collaborate continuously with your Level 1 operations, business, and commercial teams. You can trust that until your business is ready to re-insource activities, you are in expert hands.
Advantages of Partnering with an SMS Managed Service Provider
Continuous Internal Enablement
We don't just execute; we collaborate. Through frequent interaction and knowledge transfer, we continuously enable your internal team, preparing them for eventual insourcing when you're ready.
Mitigate Staffing Risk & Business Continuity
Protect your business plan from high staff turnover or skill shortages. Our team provides stable, non-stop operational support, preventing critical knowledge gaps and ensuring business continuity.
Instant Access to Decades of Expertise
Leverage summed-up decades of industry experience and platform-agnostic best practices. Our experts ensure a well-structured, tidy platform with minimized technical hiccups.
Focus on Market Strategy and Sales
Outsource the technicalities and operational noise to us, instantly gaining capacity so your team can focus entirely on commercial activities, sales, and strategic market development.
Flexible Support for Your A2P Messaging Platform
Operational Troubleshooting
Dedicated Level 2 and Level 3 support, resolving technical issues efficiently and minimizing negative business impact.
Platform Optimization
Continuous review and tidying of the platform, ensuring optimal configuration, performance, and stability.
Routing & Commercial Setup
Management of complex routing policies, commercial configurations, and tariff changes.
Market
Adaptation
Proactive handling of new market trends and technical adaptations (e.g., changes in fraud vectors or regulatory shifts).
Stakeholder Interaction
Frequent, transparent interaction with your Level 1 operations, business, and commercial teams, maintaining a close, in-house partnership feel.
Who Needs Expert SMS Platform Management?
A2P Market Starters
New aggregators, hubs, or MNOs entering the A2P SMS market and needing immediate hands-on technical and operational setup.
Struggling Messaging Businesses
Businesses that have struggled to gain traction or need expert intervention to stabilize an underperforming A2P SMS platform and achieve success.
Companies Facing Staff Loss
Companies facing an unexpected loss of critical operational staff, requiring immediate expert coverage to ensure business continuity and maintain platform stability.
Platform Vendors
We also partner with platform vendors, serving as an up-sell offer to their customers or as a mitigation strategy against customer underperformance due to a lack of internal expertise.
A Collaborative and Fluid Engagement Model
Exploration Call
A kick-off call to fully understand your specific operational problems, required scope, and related stakeholders.
Access & Onboarding
Once platform access is granted, the GTC team begins work on assigned tasks immediately, and daily interaction with your staff commences.
Communication Structure
Weekly check-in calls are mandatory initially. As confidence builds and processes become smoother, these are typically changed to bi-weekly or monthly based on your preference.
Continuous Collaboration
We integrate closely with your team, building a relationship as close as if GTC were in-house colleagues.
FAQ on SMS Platform Management
Platform vendors are often experts on their specific technology but usually lack deep, platform-agnostic insights and relationships within the broader A2P SMS market. GTC's experience spans multiple platforms and operational approaches, ensuring market-centric best practices.
While direct volume increases depend on your sales team, key success indicators include frequent, high-quality interaction with stakeholders, successful knowledge transfer, a well-structured and tidy platform environment, and little to no technical hiccups negatively impacting the business.
Our service is designed to be flexible. We continuously enable your internal team through collaboration. When you find or train the perfect staff, we assist with a smooth transition, allowing you to insource activities again while maintaining an ongoing consultative relationship with GTC.
Staffing risk is mitigated by having a team spread across multiple time zones and expertise areas. Should any changes occur, we maintain an open conversation with you to ensure coverage, which is a key advantage of outsourcing to a dedicated Managed Service Provider.
Secure Operational Excellence and Strategic Focus.
Our Managed Service provides the expert hands and deep technical knowledge required to fill critical operational gaps, giving your business a solid, stable foundation upon which to thrive. Leverage decades of experience and proven best practices to gain more capacity and focus on your core strategy.
