24/7 NOC coverage for messaging companies
on any platform
GTC delivers technology- and platform-agnostic Level 1 NOC support for wholesalers, aggregators, enterprises and Tier-1 / VIP customers, so your traffic is watched around the clock — without you building a team from scratch.
24/7/365
Continuous coverage
SMPP · MNP · VPN
Connection management
100% Agnostic
Any platform, any vendor
Trusted by 30+ telco brands worldwide
Messaging incidents don't wait for business hours
Challenge 1
Scaling support without scaling headcount
Building an in-house, round-the-clock NOC is slow and expensive. A dedicated outsourced layer gets you there in weeks, not quarters.
Challenge 2
Tier-1 & VIP SLAs leave no room for delay
Wholesale and enterprise customers expect fast, competent first response — every hour of every day, in every time zone.
Challenge 3
Multi-vendor stacks need neutral eyes
Different SMPP binds, firewalls and platforms per route make consistent monitoring hard without a partner who isn't tied to any one vendor.
24/7 NOC coverage
for messaging companies
GTC delivers technology- and platform-agnostic Level 1 NOC support for wholesalers, aggregators, enterprises and Tier-1 / VIP customers, so your traffic is watched around the clock — without you building a team from scratch.
Technology
Agnostic
Platform
Agnostic
Neutral
& Independent
WHAT'S INCLUDED
Comprehensive Level 1 NOC support
Six reasons operators and aggregators trust GTC with their first line of support
Connection Management
- SMPP, MNP & VPN connection setup
- New customer & supplier onboarding
- Testing and validation before go-live
Incident & Request Handling
- Initial assessment & fast response
- Investigation & issue replication
- Neutral RCA & commercial impact assessment
Resolution & Follow-Up
- Workarounds & routing adjustments
- Supplier reports with full documentation
- Emergency routing during major incidents
Communication & Reporting
- Email, phone, Slack, WhatsApp & more
- Auditable ticketing with shift handover logs
- Monthly reporting: SLA compliance, Mean Time to Attend (MTTA) & Mean Time to Resolution (MTTR), trends
Escalation & Prioritisation
- Critical / Major / Minor categorisation
- Named escalation matrix to Level 2 / 3
- Ownership held until resolution is accepted
Route Management
- Routing changes within margin policy & SLA
- MNP activation / deactivation
- Sender ID registration coordination
SERVICE LEVELS
Response and resolution targets that hold, every day of the week
The same targets apply on business days, weekends and public holidays — measured from the moment an incident is detected or received.
Critical Incident
INITIAL TARGET RESPONSE TIME
30 minutes
TARGET RESOLUTION
4 hours (net)
Major Incident
INITIAL TARGET RESPONSE TIME
30 minutes
TARGET RESOLUTION
12 hours (net)
Minor Incident
INITIAL TARGET RESPONSE TIME
30 minutes
TARGET RESOLUTION
24 hours (net)
Ongoing updates
At least hourly on Critical incidents and every three hours on Major incidents, through agreed channels and named recipients.
Ownership until closed
Every ticket stays owned — follow-up, escalation and communication continue until resolution is formally accepted.
Monthly KPI review
SLA compliance, MTTA/MTTR, reopen rate, backlog ageing and recurring root causes, reviewed together each month.
WHY GTC
Built for messaging companies that can't afford downtime
Unmatched independence, deep domain expertise, and round-the-clock accountability.
Vendor & Platform Agnostic
We support any SMSC, firewall or CPaaS stack — no lock-in to a single technology.
Neutral, Independent Oversight
Objective RCA and commercial impact assessment, free from vendor or gatekeeper bias.
24/7/365 Coverage
Continuous monitoring and first response, across every time zone your traffic touches.
Ticketed, Tracked, Auditable
Every incident and request gets a unique ticket, logged and updated end to end.
Deep Messaging Expertise
A2P SMS, firewalls, SS7, RCS and Network APIs — decades of hands-on domain knowledge.
Global, Always-On Team
A fully remote team spanning multiple continents, built for fast, flexible coverage.
WHO IT'S FOR
Who benefits from GTC's NOC service
Messaging Service Providers & CPaaS
Extend support hours without extending payroll.
Wholesale Carriers & Aggregators
Consistent Tier-1 & VIP customer handling across every route.
Mobile Network Operators
Neutral, vendor-agnostic oversight of connections and routing.
High-Volume Enterprises
A single, expert point of contact for messaging incidents.
HOW IT WORKS
A structured dry run, then a single coordinated cutover
Assessment & Scoping
We map your platforms, connections, ticket categories and current escalation matrix.
Dry Run & Testing
A structured preparation phase to test ticketing, monitoring, channels and escalation paths end to end.
Coordinated Cutover
On joint readiness confirmation, support addresses and channels switch to GTC on a single agreed date.
Live Coverage & Reporting
24/7/365 monitoring and response, with monthly service reviews and continuous optimisation.
SECURITY & GOVERNANCE
Access and data handled with enterprise discipline
Role-Based Access
Least-privilege access, approved, periodically reviewed and revoked on offboarding.
Auditable Logging
Centralised audit and event logging across GTC's business systems.
GDPR-Aligned
Personal data handled under applicable contractual and legal data-protection requirements.
Screened Personnel
Background-checked staff, working exclusively on your account, in English plus additional languages on request.
Common questions on outsourced NOC support
Yes. GTC's NOC service is technology and platform agnostic, so we work across SMSC platforms, firewalls and CPaaS stacks without preference for any one vendor.
Building an in-house, round-the-clock NOC is slow and expensive. A dedicated outsourced layer gets you there in weeks, not quarters, through our structured assessment, dry run, and single coordinated cutover.
We communicate via Email, phone, Slack, WhatsApp & more, providing auditable ticketing with shift handover logs and updates at least hourly on Critical incidents and every three hours on Major incidents to named recipients.
The same targets apply on business days, weekends and public holidays: 30-minute initial response across all tiers, with target resolution of 4 hours (net) for Critical, 12 hours (net) for Major, and 24 hours (net) for Minor incidents.
Access and data are handled with enterprise discipline: least-privilege Role-Based Access, centralized auditable logging across GTC's business systems, strict GDPR alignment, and background-screened personnel.
Talk to Our Messaging Experts Today
Connect with GTC to evaluate your SMSC, firewall, and aggregator connectivity. We’ll outline your tailor-made Level 1 coverage plan and prepare your structured dry run cutover.
→ 30-minute guaranteed initial target response for Tier-1 SLAs
→ 100% agnostic — no platform or vendor lock-in
→ Complete operational transition in weeks, not quarters
